Returns & Refunds Policy

Return policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Custom made products that were made according to your designs cannot be returned.
Gift cards / Vouchers cannot be returned.
All returns must be postmarked within 14 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return process
To return an item, place the item securely in its original packaging and mail your return to the following address:


Attn: Returns
E7 BATS, Sanmax LTD
Ilinden, blok 137 A
Sofia 1309
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5 business days from the receipt of your item to process your return. 


Once your returned package is received and inspected, we’ll send you an email to confirm it. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Exchanges or refunds for defective or damaged products
We inspect every item carefully before sending it to you, but if you notice that you’ve received a defective product, please take a picture of it and contact us at:


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
or +359 899 292266


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