FREE SHIPPING FOR ORDERS OVER €199

FAQ

Here's what our clients want to know about our process

Team / BULK ORDERS

Depending on the size of the order, for Ready-to-ship models we can offer you between 20% and 30% off of the total, and for custom made bats we can offer you between 20% and 40%.
Please contact us with the details of your inquiry and we’ll send you detailed information how to proceed.

CUSTOM MADE BATS

2 weeks for manufacturing + Shipping.
No, all custom made bats are made especially for you, so we cannot accept a return. The only exception is in the case of a defective product.

The manufacturing process

The highest quality beech available on the market. We source it locally – from the Northern part of Bulgaria.
Yes, all playing bats (fungos and one handed bats excluded) are steel rubbed for increased density and durability. Thanks to this process, you get that POP that we’re all looking for.
*Composite bats are also not subject to steel rubbing, because it’s unnecessary.
Each one of our products is handcrafted in our production facility in Sofia. 
There are two sides of the grain on a log: radial and tangential.  The radial grain is the one that is obvious to the eye thanks to the lines going along the length of the bat.  But the tangential grain is tougher to see.  By dropping a drop of ink on that grain, the ink will bleed and reveal its straightness.
Yes, E7 Baseball Bats is licensed by the Deutscher Baseball und Softball Verband e.V., the Federazione Italiana Baseball Softball and the Confederation of European Baseball.

Shipping

Yes, we have included a list of countries where our customers currently are, but even if your shipping address is outside of them, please contact us and we’ll advise you about the shipping methods that we can offer you and the costs for it.
Depending on the destination, we use the courier services of DPD or national postal services, so we can offer you the best price.

CHECK OUT OUR SHIPPING CHART HERE
Yes, all orders are insured.
Yes, all orders of 199.00 EUR or above will be shipped to you for free.
We ship from the European Union, so all orders inside the union are cleared. However deliveries outside of the union are subject to custom duties, but most countries don’t impose duties on postal packages with a value of $200.00 or below. 

Payments

All payments are processed through Stripe, which accepts cards from most major card companies.
For the time being, we don’t offer manual payment methods except for bulk orders.

RETURNS

All returns must be postmarked within 14 days of the delivery date. 
To return an item, place the item securely in its original packaging and mail your return to the following address:

 

Attn: Returns
E7 BATS, Sanmax LTD
Ilinden, blok 137 A
Sofia 1309
Bulgaria
The customer is responsible for return postage, except in the case of a defective product, which needs to be verified by us before sending it back.
You can get a refund directly back to the card you originally used or you can get store credit for future purchases.
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